Our Policies

Ordering

 All retail and wholesale orders placed through the website are CC/COD only.  Registered wholesale customers with terms call our office at 570-801-6201 during normal business hours (EST).

Wholesale Customers

Our entire line is available at wholesale to registered resellers with a current Federal Tax ID #. Opening orders are subject to a $200 minimum, there is no minimum for return customers. All initial orders are CC/COD. Terms are available after completion of a credit application and satisfactory credit check. Call our office at 845-679-8813 to receive a credit application. If you are a current customer working with one of our sales representatives, your rep will get credit for all orders placed through the website.

 

 

Shipping

 All orders are normally shipped within five business days. We will ship via UPS Ground. Normal shipping rates apply to contiguous 48 states. We will happily ship anywhere in the world, however extra charges may apply. Rush delivery is available, additional charges may apply.

 

Backorders

Retail orders will not backorder. If we are unable to complete your retail order for any reason we will contact you via email and a full refund will be issued for pieces not shipped. Wholesale orders will automatically backorder unless otherwise specified. Backorders will ship within 4 weeks with no shipping charges. Any backorder we cannot complete within 4 weeks will be cancelled.

 

Payment 

All retail and initial wholesale orders are CC/N/30 only. We accept Visa, MC, Discover and Amex. Terms are available for wholesale customers upon completion and verification of a credit application. Wholesale customers please note that any invoices over 30 days late will be subject to a 5% monthly charge, this policy will be strictly enforced.

 

Returns

Upon receipt of your order you have a period of seven days to return any item you are not completely satisfied with for exchange or credit. Pearlstone guarantees our merchandise to be free from defects in materials and workmanship for a period of 90 days. We will be happy to repair, replace, or issue credit for any piece shown to be defective during that period. Please contact our office at 570-801-6201 during normal business hours (EST) before returning any merchandise. Please note that shipping costs are non-refundable.

Special Orders

We are happy to accommodate special orders whenever possible. Please contact us to discuss special order availability and pricing.